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Glossary
SEO glossary A to Z

What a lead is and how to capture one

A lead is a person who has shown interest and given you a way to reach them. Here is how to collect them.

What it is#

A lead is a person who has shown interest in what you offer and given you a way to contact them, such as an email address, a phone number or a filled-in form. They are not yet a customer, but they have raised a hand.

Why it matters#

Most visitors leave without a word. Capturing a lead gives you a chance to follow up while the interest is fresh. Visits only turn into work when someone can answer the person who got in touch.

How to check#

  1. Find every way a visitor can contact you today: forms, phone links, email links, chat.
  2. Submit your own form and see how long it takes to reach you, and what the visitor sees after.
  3. Count how many leads you received last month and from which page.

How to capture leads#

  • Offer a clear reason to get in touch: a quote, a booking, a checklist or a call back.
  • Ask for as little as possible. Name and one way to reach them is often enough. Every extra field loses some people.
  • Put the form where the interest is, on service pages as well as the contact page.
  • Make the phone number a tap-to-call link on mobile.
  • Confirm receipt. A thank-you message that says when to expect a reply builds trust.
  • Reply quickly. A fast answer wins more work than a better page.
  • Be honest about what you will do with the details, and only email people who agreed to hear from you.

A practical tip: put yourself in the customer's place and submit a real enquiry once a month. Check that it arrives, that the confirmation makes sense and that someone replies the same day. A form that has silently broken can cost weeks of enquiries, and it is the cheapest problem to find and the most expensive to miss.

Common mistakes#

  • A form that fails silently or sends to an unchecked inbox.
  • Asking for a long list of details up front.
  • No way to tell which page produced the enquiry.

To count them, follow set up a conversion or key event.

Terms in this guide#