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How to read heat maps and scroll depth

These tools show where visitors click and how far they read. Use them to spot patterns, not to judge a single visit.

What they show#

A heat map colours a page to show where visitors click, tap or move the mouse. Warm colours mean more activity. Scroll depth shows what share of visitors reached each part of the page, so you can see where people stop reading.

Why it matters#

Analytics tells you that people left. These tools hint at where and sometimes why: a button nobody notices, an image people try to click, or an important section below the point where most readers stop.

How to read them#

  1. Start with one important page, such as a service page or a contact page.
  2. Wait until enough people have visited. A handful of visits can mislead, so look for steady patterns over weeks.
  3. Look at scroll depth first. Note where the drop is steepest and what content sits there.
  4. Check the clicks. Is the main button getting them? Are people clicking things that are not links?
  5. Compare phone and desktop views separately, since the layout differs.

What to do with it#

  • Move key content higher if few readers reach it.
  • Make the main action more visible if it gets few clicks.
  • Fix false links: underlined text or images that look clickable but are not.
  • Shorten or break up a long stretch where readers fall away.

Keep privacy in mind#

These tools record visitor behaviour, so mention them in your privacy policy, and make sure they do not capture what people type into forms. Check the settings of whichever tool you use and follow the rules that apply where your visitors live.

Act on one finding at a time#

Pick the clearest pattern, make one change, and give it a few weeks before reading the same view again. That way you learn whether the change helped.

Common mistakes#

  • Drawing a conclusion from a few visits.
  • Assuming a low scroll depth is always bad. A short page that answers the question and gets a call is working.
  • Treating mouse movement as attention. It is only a rough signal.
  • Changing many things at once, so you cannot tell what helped.

Pair these views with real outcomes. The guide set up a conversion or key event shows how to count the actions that matter.

Terms in this guide#