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What mobile usability reports mean

The common warnings in mobile checks, what each one means for a phone visitor and how to fix it.

What it is#

A mobile usability report checks whether a page is comfortable to use on a phone. Google used to show one inside Search Console, but retired that report and its mobile-friendly test at the end of 2023 and points to other tools such as Lighthouse in Chrome. Many other checkers use the same ideas and the same warnings, and mobile use still matters for search.

Why it matters#

Most people look for local services on a phone. Google also indexes the mobile version of a page (see mobile-first indexing), so what a phone sees is what counts. A page that is hard to use there loses both visitors and enquiries.

What the warnings mean#

  • Viewport not set. The page does not tell the phone how wide to be, so it shows as a tiny desktop page. Fix: add the viewport tag.
  • Text too small to read. Visitors must pinch and zoom. Fix: raise the base text size.
  • Clickable elements too close together. Fingers hit the wrong link. Fix: add space around buttons and links and make them larger.
  • Content wider than the screen. The page scrolls sideways. Fix: check images, tables and fixed-width blocks.
  • Slow or shifting layout. See Core Web Vitals explained.

How to check#

  1. Open your key pages on a real phone.
  2. Run Lighthouse in Chrome's developer tools with the mobile setting, or any mobile checker you trust.
  3. Try the actions that make you money: tap to call, fill in the form, find the address.

How to fix#

Start with the most visited pages. A responsive theme fixes most problems at once. Then check the details above, one page type at a time.

Common mistakes#

  • Hiding content on mobile that is shown on desktop.
  • Pop-ups that cover the screen and are hard to close.
  • Testing only on your own fast phone and wifi.

Why a score is not enough#

A checker can flag small text or tight buttons, but it cannot tell you whether your phone number is easy to find or your form is painful to fill in. Pair the report with a short test by a real person on a real phone. Ask a friend to find your opening hours and send an enquiry, and watch where they hesitate.

For a full walk-through, see the mobile friendliness checklist.